Terms of use

Cato helps people challenge UK parking tickets. You describe what happened, and it produces an assessment of your case and a letter you can send to the council or parking operator. It draws on real tribunal decisions and current legislation. You can reach us about anything on this page at support@catoparkingappeals.co.uk.

By using Cato you agree to these terms. If you do not agree with them, please do not use the service.

This is the most important thing on this page. Cato is not a firm of solicitors and does not provide legal advice or legal representation. Nothing it produces is advice from a qualified lawyer, and no solicitor-client relationship is created by using it.

What you get is general guidance and a draft document. You remain responsible for deciding whether to send it, and for what you say to a council, an operator or a tribunal. If your case is complex, involves a large sum, or has reached court, consult a solicitor.

We cannot promise that an appeal will succeed. Where Cato shows a strength rating or an allow rate, those are estimates based on how similar cases have been decided in the past. They are not predictions about your case, and past decisions do not bind future ones.

• Accuracy. The letter is built from what you tell us. If the details you enter are wrong or incomplete, the output will be too. Read it before you send it.
• Deadlines. Parking appeals are strictly time-limited, and missing a deadline can end an otherwise good case. Any date Cato mentions is a guide. Check it against your notice and diarise it yourself. We are not responsible for a missed deadline.
• Honesty. Do not use Cato to make statements you know to be untrue. Knowingly giving false information to a tribunal can be a criminal offence and is entirely your own responsibility.

Please use Cato for genuine parking appeals. Do not attempt to overload it, circumvent its usage limits, scrape it, resell access to it, or use it to produce anything unlawful. We may limit or withdraw access where use is abusive or threatens the service for everyone else.

You own the appeal letter Cato produces for you and may use it however you like, including sending it under your own name. You keep ownership of the details you enter. The service itself, its content and its underlying analysis remain ours.

Cato is provided free and as-is. We do not promise it will be available at any particular time, and we may change, pause or withdraw it, in whole or in part, without notice. It depends on third-party services that can fail independently of us.

To the fullest extent the law allows, we are not liable for any loss arising from your use of Cato. That includes an unsuccessful appeal, a penalty that increases, a missed deadline, or costs and time spent on a case.

Nothing in these terms limits liability for death or personal injury caused by negligence, for fraud, or for anything else that cannot lawfully be excluded. If you are a consumer, your statutory rights are unaffected.

We may update these terms as the service changes. The date at the top shows when they were last revised, and continuing to use Cato after a change means accepting the revised version.

These terms are governed by the law of England and Wales, and the courts of England and Wales have jurisdiction. Cato covers England, Wales and Scotland; Northern Ireland has a separate system and is not currently supported.

Questions about these terms: support@catoparkingappeals.co.uk. How we handle your information is set out in our privacy policy.